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Site Terms

TERMS AND CONDITIONS FOR THE SALE OF GOODS

 

Registered company address:

SquidLondon Ltd
14 Sovereign Mews
Pearson street
London E2 8ER

Incorporated in England and Wales

VAT registration No. 935666782

VAT registered: 935666782

Community Trademark No 009696411

All rights reserved SquidLondon Limited

Ordering

Shopping at http://www.squidlondon.com/shop/ is a fast and secure process. When you have found a Squidarella that you wish to buy, just click on the add to cart icon to add it to your shopping cart. The quantity of products that you have selected will be displayed at the top right of the screen throughout your shopping session. Should you wish to amend your selection, simply click on the cart icon to review your purchases and their total value. Once you have finished shopping, click on the checkout icon to complete your purchase.

You can enter two separate addresses when it comes to which address your credit card is registered to and to which address you would like it to be shipped (i.e. your office address or ship it directly to the birthday girl). We are happy to send items as gifts but, to avoid confusion, please forewarn the recipient that a parcel is on the way. There is a giftwrap option on our site which you can choose.

Once you have successfully placed an order you will be sent an email confirmation, receipt and the details of your order. Please check the confirmatory email and notify us immediately of any errors at hello@squidlondon.com. A follow-up email will then be sent once the goods have been dispatched to you.

Delivery information:

 

UK Standard Delivery Times:

 

Orders are shipped within 48hours on week days . As soon shipped, you will get a confirmation e-mail. 

UK customers can expect delivery within 3-5 days (except at weekends). While we cannot guarantee next day delivery once the order has left us, most of the time that is the case.

The orders are handled by Royal Mail and are sent First Class Recorded in the UK and First Class Recorded worldwide.

Recorded means the umbrella shipment will require a signature from a person at the delivery address, so please ensure you are having the package delivered to an address where someone will be present to receive it in order to avoid any disappointment.

If no-one is present, Royal Mail should leave a calling card and take the package to the nearest post office collection depot to your address. Royal Mail then holds the package for one week only, before returning it to us. Parcels not received or collected that are returned to us will be subject to a repeat delivery charge.

International Delivery Times:

 

Europe: Allow up to *3 weeks

Rest of the World: Allow up to *5 weeks.

*don’t worry usually its much quicker – dependent on the weather (snow)

If you have any special delivery requirements, please contact us on hello@squidlondon.com and we can arrange something.

The charge for post and packing for all orders sent to locations in the UK and internationally is based on weight. We have designed a matrix that includes the weight of every product we have available. If you buy multiple items, the total weight of the order is converted into a carriage charge, dependant on your location in the world.

Taxes

All purchases within the UK are subject to a VAT charge rated at 20%. The prices on our site are inclusive of VAT as we do not want you to get a surprise just before checking out.

Duties

Overseas customers may find their orders are subject to import duties and taxes, which may be levied once a delivery reaches its destination country. SquidLondon has no control over additional customs charges. These charges are to be paid by the customer.

Product Information

All prices are quoted in pounds sterling. All sizes, weights and capacities of the Squidarellas given on the site are approximate.

We have made every effort to reproduce colours as accurately as possible on the site, but please be aware that the actual colours you see on the screen may differ to those of your ordered products. If this is in any way a disappointment when you receive your items, please notify us within 14 days and we will do everything we can to remedy the situation.

Secure Shopping

Ensuring the security of your personal data is our highest priority, all payments can be processed through Paypal. If you have a PayPal account you can securely log in and proceed with payments. If you do not have a PayPal account or forgot your login details? There is an option on the PayPal site where you can pay with your debit or credit card as a PayPal guest (no login required).

Thank you for your order!

The Squidders