If you wish to cancel an order before the goods have been dispatched please email us at firstname.lastname@example.org as swiftly as possible quoting your order reference number.
If a Squid product arrives that is faulty, please contact us within fourteen days and we will help you to resolve any problems.
You have the right to ask for a replacement or refund of your order within fourteen days following the receipt of the Squidarellas.
You have to e-mail email@example.com stating if you want a replacement or refund, the invoice number, forward the receipt and then follow the instructions.
In most cases SquidLondon either sends a replacement at no cost or refunds the amount of the original purchase. In both cases SquidLondon requires the customer to return the products to SquidLondon, 14 Sovereign Mews, Pearson Street, E2 8ER London, UK at their own expense.
In the event of part of the order being replaced/refunded only, the shipping costs charged in the original order, will be spread between the goods proportionately and accordingly refunded.
Nothing in this Agreement shall limit SquidLondon’s liability for death or personal injury caused by negligence or breach of duty.
Promotion Code Terms & Conditions
Promotion codes are only valid for orders placed on www.squidlondon.com.
Promotion codes entitle you, at the time of ordering, to a saving on the placed order with the Squid Online Shop. Details of any minimum or percentage discount, including VAT and saving entitlement can be found in your voucher email.
Squid Online Shop reserves the right to decline orders where, in its opinion, a promotion code is invalid for the order being placed.
Promotion codes are only valid for a limited period of time. The expiry date will be publicised with the relevant promotion code.
Only one promotion code can be used per order.
Promotion codes are not valid in conjunction with any other promotion. Offer is not valid on sale items or other discounted items.
In the event of product returns, refunds will be given for amount paid in the original purchase once the discount is applied, less any shipping costs charged on the original order.
In the event of part of the order being returned, the value of the discount applied on that order will be spread between the goods proportionately, less any shipping costs (also spread between the goods proportionally) charged on the original order, will be returned to the customer. If the offer is still valid at the time of making a return – you should place a new order using the original promotional code.
In the event of any returns meaning that the order no longer qualifies for the promotion advertised, Squid Online Shop reserves the right to deduct the value of the offer from the refund.
Squid Online Shop reserves the right to change these Terms and Conditions at any time.
Squid Online Shop reserves the right to terminate the validity of any promotional code at any time.
These terms and conditions are governed by English law, you agree to submit to the non-exclusive jurisdiction of the English courts in relation to any disputes arising under or in connection with these terms and conditions or the contract between us.